The doctors and nurses are trying to convince the patients that their canon lives are nothing more than delusions, and that they're really supposed to be someone else. That's where the "real" name comes in- it's what the staff calls your character in the narrative.
As for where it comes from, you just kind of make it up, but it can't be the name of some other character from the same canon, or the main character from another canon, etc. Most people just pick something they like, but some take care into choosing specific names for their meanings or other personal attachments. It's pretty neat.
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The doctors and nurses are trying to convince the patients that their canon lives are nothing more than delusions, and that they're really supposed to be someone else. That's where the "real" name comes in- it's what the staff calls your character in the narrative.
As for where it comes from, you just kind of make it up, but it can't be the name of some other character from the same canon, or the main character from another canon, etc. Most people just pick something they like, but some take care into choosing specific names for their meanings or other personal attachments. It's pretty neat.